All Systems Operational

Client API Operational
90 days ago
100.0 % uptime
Today
Portal - UK Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Backend API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Production Deployment Jul 28, 2026 18:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 2026 - 16:46 UTC

Scheduled Maintenance - 2026-08-20 Aug 20, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-08-27 Aug 27, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-03 Sep 3, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-10 Sep 10, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-17 Sep 17, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-24 Sep 24, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-10-01 Oct 1, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Aug 18, 2026

No incidents reported today.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Completed - The scheduled maintenance has been completed.
Aug 13, 19:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 UTC
Update -

Major features



Added custom email-sending domains through Branding settings.

Added statement reconciliation reports and Portal downloads.

Expanded reconciliation workflows for premium, bank, remittance and contra processing.

Improved foreign-currency reconciliation and grouped reconciliation handling.

Redesigned Exchange Rates settings with clearer currency and automatic-rate information.

Improved financial reporting, journal outputs and report audit history.



Minor features



Improved Portal keyboard and screen-reader accessibility.

Made reconciliation screens clearer with improved transaction labels, badges and loading states.

Improved payment-file generation and inbound bank-status processing.

Added support for preserving unique references in generic CSV premium imports.

Improved customer-email and remittance-email processing.

Added stronger monitoring, audit trails and data-integrity checks.



Bug fixes



Fixed funded-premium payout links and payout-status calculations.

Corrected payout date filtering and reconciliation currency handling.

Fixed reconciliation timeout, memory-pressure and linked-journal issues.

Corrected statement reconciliation reports, downloads and spreadsheet presentation.

Fixed payment-file address data for eligible SEPA submissions.

Fixed dashboard filtering, organisation-user activity reporting and policy-insight performance.

Improved premium read-model recovery and background-processing reliability.


Aug 13, 16:58 UTC
Scheduled - Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Jul 16, 10:55 UTC

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Completed - The scheduled maintenance has been completed.
Aug 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 17:00 UTC
Scheduled - Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Jul 16, 10:55 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.