All Systems Operational

Uptime over the past 90 days. View historical uptime.
Client API Operational
90 days ago
100.0 % uptime
Today
Portal - UK Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Backend API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Production Deployment Jul 28, 2026 18:00-19:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 28, 2026 - 16:46 UTC

Scheduled Maintenance - 2026-09-10 Sep 10, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-17 Sep 17, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-09-24 Sep 24, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Scheduled Maintenance - 2026-10-01 Oct 1, 2026 17:00-19:00 UTC

Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Posted on Jul 16, 2026 - 10:55 UTC

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Scheduled Maintenance - 2026-09-03
Completed - The scheduled maintenance has been completed.
Sep 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 UTC
Update -
Major features

- Added safer, auditable credential-rotation support for external banking integrations.
- Added automated recovery of payment-release status from received bank status reports.
- Improved External Posting exports with restored canonical Oracle file formats, clearer fields, updated account mappings and improved reverse-and-repost handling.
- Added support for more flexible Oracle export segment mapping.
- Added external reconciliation-position integration support through the client API.
- Improved custom data-source ingestion and expanded remittance-ingestion schema support.
- Added support for an additional reinsurer payment flow through the client API.
- Added support for currency values supplied in premium-ingestion files.
- Extended shareable, URL-backed filters across payouts, reporting, data-integrity, partner and External Posting views.
- Improved journal configuration and multi-currency accounting support.

Minor features

- Improved structured logging for bank and premium ingestion, making operational outcomes easier to monitor.
- Improved data-integrity monitoring for receivable balances, unallocated receipts, instalments, user defaults, bank accounts and flow configuration.
- Improved organisation-reset safety by preventing concurrent activity and stale background work during a reset.
- Expanded automated contract coverage for key reconciliation and reporting workflows.
- Simplified Portal grid menus by removing an unsupported column-filter option.

Bug fixes

- Fixed valid premium-to-bank adjustments being blocked after a prior payout or forced parent settlement.
- Fixed missing follow-up reconciliation requests after premium-reference updates.
- Fixed bank-to-bank reconciliation over-allocation.
- Fixed broker statements so multi-broker selections retain separate broker values.
- Fixed External Posting files so required source-journal handling is supported without allowing unintended duplicates.
- Fixed bank-tagging rules and account mappings.
- Fixed a custom ingestion request-context failure that could incorrectly report a valid data source as unavailable.
- Improved payment-release and bank-integration reliability where status or configuration data is incomplete.
Sep 3, 16:22 UTC
Scheduled - Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Jul 16, 10:55 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Scheduled Maintenance - 2026-08-27
Completed - The scheduled maintenance has been completed.
Aug 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 13:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 13:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 13:01 UTC
Update -
Major features

- Improved External Posting workflows, including clearer queue, activity and entry views, configurable fields and filters, and improved source detail.
- Enhanced financial exports with updated file formats, stronger field validation and improved reference-data support.
- Added support for external reconciliation positions and a client-facing integration endpoint.
- Added onboarding options for generic bank feeds, remittance integrations and configurable reconciliation profiles.
- Added URL-backed filters across Bank, Premiums, Statement Items and Tasks.
- Improved payment workflows, payment routing and bank-holiday date calculations.
- Improved bank statement reference handling and structure mapping.
- Improved bank-journal correction, reversal and reposting workflows.

Minor features

- Improved journal-worker, event-delivery, ingestion and webhook processing performance.
- Improved server test-pipeline speed through parallel execution.
- Improved payment and reconciliation configuration, reporting and operational audit information.
- Improved financial report processing and journal-worker reliability.

Bug Fixes

- Fixed premium matching to use the current outstanding instalment balance where applicable.
- Fixed payout date filtering so scheduled payouts match the selected period.
- Corrected payout totals, row counts and currency handling in payout and reconciliation workflows.
- Fixed reconciliation issues affecting multi-bank allocation, forced adjustments, same-currency processing and settlement foreign-exchange values.
- Fixed policy exports that could omit the first premium.
- Fixed payment routing where beneficiary information conflicts with payment currency requirements.
- Fixed payment-release search failures caused by database collation differences.
- Fixed duplicate journal reads and inefficient settlement-linkage queries that could cause slowdowns or deadlocks.
- Fixed External Posting field, source-traceability, partitioning and export-format regressions.
- Fixed background event polling that could perform unnecessary full database scans.
Aug 27, 12:57 UTC
Scheduled - Scheduled maintenance will take place between 18:00 and 20:00 British local time.
Jul 16, 10:55 UTC
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